Frequently Asked Questions
Everything you need to know about our E-Ink tablets and shopping experience.
What is the standard shipping time for international orders?
Most international orders are processed within 1-2 business days and typically arrive within 5-10 business days via our premium courier partners. Tracking information will be provided via email immediately upon dispatch.
Do BOOX devices come with a manufacturer warranty?
Yes, all new BOOX devices purchased through our official shop include a one-year limited warranty that covers hardware defects and technical issues under normal usage conditions.
What is your return policy for open-box products?
We offer a 30-day return window for all devices. To be eligible for a full refund, the item must be in its original packaging with all accessories included. Please note that a restocking fee may apply for items with visible wear.
Are software updates included for older models?
We are committed to longevity. BOOX provides regular firmware updates for at least three years from the product launch date to ensure your device receives the latest features and security patches.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure and seamless checkout.
Do I need to pay import duties and taxes?
For orders shipped from our local warehouses (US, EU, UK), taxes are included at checkout. For international shipments from our central hub, customers are responsible for any customs duties required by their local authorities.